FAQs
Q. Do I need to register to shop with you?
You can shop with us as a guest, but we recommend creating an account. This allows you to track your orders, manage your purchases, and place requests with ease.
Q. Why should I buy from you?
Here’s why our customers choose us:
- We are a family-run brand with a legacy of over 30 years. Quality, strength, and craftsmanship are at the heart of everything we create.
- We handpick each gemstone for you and even provide options so you can choose the one that speaks to you.
- Our gold is nickel- and lead-free, ensuring it’s gentle on your skin.
- We believe luxury should be attainable — our jewelry offers exceptional value without compromising on quality.
- Every piece you purchase is designed to be a timeless gift — for yourself or someone you love.
Q. Are your gemstones natural?
Yes — our gemstones are 100% natural and authentic. They are neither heated nor treated, and none of them contain glass.
Q. Where are your gemstones sourced from?
While it isn’t always possible to trace the exact origin of a gemstone after cutting and polishing, all our stones come from trusted, responsible vendors. We ensure that our precious and semi-precious stones are responsibly mined.
Q. Where is your jewelry made?
Every piece is handmade in our workshops in Jaipur, India, by skilled karigars (craftspersons).
Q. Is your jewelry certified?
Yes — all our pieces are certified by renowned labs such as IIGJ, IGI, or HRD.
Q. How can I verify the certification?
You can verify your certification directly on the website of the respective lab. We will provide the certification details and links for easy verification.
Q. Do you offer customization?
Absolutely! We would love to create a piece that’s truly yours. Please email us at support@kkgemsandjewels.com or WhatsApp us at +91 90796 54984 with your requirements.
Q. Where can I find the gold stamping on your jewelry?
- Pendants:On the back side of the bail/loop.
- Rings:Inside the band.
- Bracelets & Necklaces:On the clasp or lock.
Q. Are all your pieces made-to-order?
Not all — while many of our pieces are made to order, we also have a ready-to-ship collection. These pieces will be exactly as shown in the pictures.
Q. Do you offer a warranty card with the order?
Our pieces are crafted from natural gemstones and solid gold, designed to last a lifetime. As they require no warranty, we do not provide a warranty card.
Q. Which shipping provider do you use?
We ship via United Parcel Service (UPS). Delivery typically takes 3–5 business days. In rare cases, customs clearance may cause slight delays, but we strive to deliver within the promised timeline.
Q. How long will it take to complete my order?
- Ready-to-ship pieces: Processing time is 1–2 business days.
- Made-to-order pieces: Processing time is 5–7 business days.
Q. How can I know the status of my order?
You can check your order status anytime by logging into your account and visiting the My Orders section.
Q. How can I track my shipment?
Once your order is shipped, you’ll receive a tracking number. You can track your package on the UPS website via the link provided in the Track My Order section of your account.
Q. Do I need to pay any import duty?
Yes, any import duty is the responsibility of the buyer when the parcel reaches the destination country.
- UK & European Union:A minimum of 20% import duty applies. The final amount is determined by customs at the destination.
- Australia:A minimum of 10–15% import duty applies, subject to final customs assessment.
Q. Why is my order delayed?
Since all our pieces are handmade, production can occasionally take longer than expected. We always aim to dispatch your order on time and will keep you updated in case of any delay.
Q. Do you offer returns or exchanges?
We do not accept returns unless the item is damaged or defective. However, we do accept exchanges within 21 days of delivery.
Q. How do I initiate my return?
If you receive a damaged or defective item, please contact us at support@kkgemsandjewels.com or via WhatsApp at +91 90796 54984. We’ll guide you through the return process.
Q. Can I cancel my order after it has been placed?
Yes — we accept cancellations within 24 hours of placing the order.
Q. What if there is a problem with my purchase?
Customer satisfaction is our top priority. If you have any issues, please email us at support@kkgemsandjewels.com or message us on WhatsApp at +91 90796 54984. Our team will respond promptly.
Q. Can I take my ring to a local jeweler for resizing?
You can, but we generally don’t recommend it. Resizing elsewhere can risk affecting the gemstone setting and the original polish of the metal.
Q. What forms of payment do you accept?
We accept American Express, Visa, MasterCard, and Discover credit/debit cards. We also support PayPal and Google Pay.
Q. Do you offer payments through installments?
Currently, we do not offer installment payment options.
Q. Do I need to apply a coupon during checkout to get the discount?
Yes, any coupon code must be applied at checkout to avail the discount.
Q. Can I combine multiple coupons and offers for a single order?
No, only one coupon code can be applied per order.
Q. My payment was declined. What should I do?
Please try an alternative payment method. If the issue persists, contact us and we’ll assist you right away.
Q. How will you pack my order?
Your order will arrive in a beautiful handmade, pearl-studded box along with a soft velvet pouch for storage. It’s securely wrapped with protective packaging to ensure safe delivery.
Q. Do you offer gift wrapping?
We do not offer additional gift wrapping, but our packaging is designed to be gift-ready — something our customers often appreciate.
Q. Can I include a personalized message with my purchase?
Absolutely! You can add a gift message during checkout.
Q. How do I store my jewelry?
We recommend storing your jewelry in the soft velvet pouch we provide or in any cushioned box to protect the gemstone from scratches.
Q. Can I wear my jewelry in the shower?
Yes, except for pieces made with opals. Opals can become transparent or lose their natural beauty when exposed to moisture.
Q. How do I find my correct ring size?
We highly recommend visiting a local jeweler to get your ring size measured accurately. Alternatively, you can follow our guide on how to measure your ring size at home (link provided on our website).
Handcrafted with Love
Over 20 years of experience in handcrafted gemstone jewelry from the Pink City.
Authenticity Assured
Certified, natural semi-precious & precious gemstones set in 14K/18K solid gold.
Ethical & Global
Responsibly sourced gemstones, trusted by 2000+ clients across 25+ countries.
High Speed Service
Over 20 years of experience in handcrafted gemstone jewelry from the Pink City.
